Safaricom PLC has announced that all M-Pesa services will be unavailable on Monday, September 22, 2025, as the company conducts a scheduled system upgrade.
The maintenance, set to run from 12:30 am to 3:30 am, is aimed at enhancing service reliability, security, and overall performance across the mobile money platform.
“For 18 years, M-Pesa has continued to transform lives across Kenya, connecting you, our customers, to opportunities every day. To support this and meet our promise to offer always-on, safe, secure, and worry-free financial products and services, we will be conducting a scheduled system upgrade on Monday, September 22, 2025, from 12:30 am to 3:30 am,” Safaricom said in a notice on Friday, September 19.
During this period, all M-Pesa transactions, including airtime purchases, will be temporarily suspended.
The company assured customers that the timing of the upgrade was chosen to minimise disruption and apologised in advance for any inconvenience caused.
Safaricom encouraged users to plan their transactions ahead of the maintenance window and thanked them for their continued support, reiterating its commitment to delivering transformative digital and financial solutions.
Since its official launch 18 years ago, M-Pesa has empowered more than 32.1 million Kenyans to send, save, or borrow money using their mobile phones.
The platform has significantly boosted financial inclusion in the country, rising to 83.7 per cent in 2021 from just 26.7 per cent in 2006, and has generated over Sh139.9 billion in revenue as of 2024.
M-Pesa’s reach extends beyond Kenya, currently operating in over 170 countries and serving more than 70 million customers globally.
The service supports over one million businesses and agents across Kenya, Ethiopia, Tanzania, Mozambique, the Democratic Republic of Congo, Lesotho, Ghana, and Egypt.
