President Uhuru Kenyatta and Govenor Hassan Joho during official opening of Huduma Center in Mombasa. Pic: Photo Courtesy
Services Offered At Huduma Kenya Centers In Nairobi Kenya
Huduma Kenya is a one stop shop that allows you to access government public services in a n efficient and courteous environment. The first Huduma Center was launched in 2013 and is located at Teleposta Towers Ground Floor. This is just across the road from KRA offices along Haile Selassie Avenue.
List of services offered.
1. Issuance of Duplicated National Identity Card
2. HELB – Student Loan Application and Repayments
3. Registration of Welfare Groups.
4. Issuance of Police Abstracts
5. Single Business Permit
6. NSSF -Member Registration, Statement and Claims
7. Community Policing – Nyumba Kumi
8. Search and Registration Of Business Names
9. NCC Seasonal Parking Tickets
10.Stamp Duty Assessment and Payment
11. NSSF – Member Registration, Statement and Claims
12. Stamp Duty Franking
13. NHIF – Member Registration Claims and Benefits
14. Procurement Complaints and Reviews
15. Ministry Of Health
16. Motor Vehicle Log Book Search and Driver License Status
17. Status of Pension Claims
18. EACC – Reporting Corruption and Certificated
19. Commission on Administrative Justice
20. IEBC /Voter Registration
Huduma Centres Kenya
Huduma Kenya is a programme by the Government of Kenya that aims to transform Public Service Delivery by providing citizens access to various Public Services and information from One Stop Shop citizen service centres called Huduma Centres and through integrated technology platforms. Huduma Centres Kenya provides Efficient Government Services at the Convenience of the citizen.
Huduma Kenya is a ‘one stop shop’ approach in reforming service delivery in Kenya. Huduma Kenya involves amalgamating related services within one building, possibly on the same floor, effectively making it possible for service seekers to access it conveniently.
This means that you will be able to get birth certificates, national identity cards, passports, registration of business names, and applications for marriage certificates, drivers’ licences, police abstracts… and many other services in one place.
Among the changes to be introduced in the public service include introduction of one stop Huduma Service Centres to provide customer services to citizens from a single location, online e-Huduma web portal to provide integrated services offered by various government ministries, departments and agencies and a unified and integrated channel Huduma payment gateway to facilitate ease of payment for government services.
Others are introduction of m-Huduma platform to offer M-Government services to citizens from their mobile phones and a Huduma call centre to provide customer service using a single dialing prefix.
Through the Huduma Kenya platform, the government aims at enabling citizens to access integrated public services via their phones, computers and personal digital assistants (PDA). The new portal is also expected to enhance service delivery and eradicate graft loopholes.
Tenders and vacancies in the public service will also be accessible on the platform. Users will also be able to directly post their comments and complaints regarding government services.
Other important information that will be readily available on the portal includes county government contacts, especially considering counties were recently formed with the promulgation of Kenya’s new constitution.