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Unending Complaints About Zuku Internet Service
Recently, Wanachi Group-owned Zuku was in the media for all the positive reasons having retaken its top position in providing fixed internet services to Kenyans.
@CA_Kenya you need to check @Zuku_WeCare. We can't be paying for services advertised on their website but they don't deliver. pic.twitter.com/LqDewryl8w
— Lemiso (@Lemiso) April 4, 2020
While Zuku now commands over 35 per cent of the market in Kenya, complaints about its deteroriating services fill the social media sphere.
The contradiction of the first paragraph and the second one stems from the incessant saying that, ‘better the devil you know than the angle you dont know’.
@Zuku_WeCare I’ve been on hold on the phone for a lifetime, my internet is not working, I have classes I need to attend online and thanks to this shoddy service I’ve missed ALL my classes so far!
— kenya’s best export (@yohantcm) March 31, 2020
The Sector Statistics report from the Communications Authority of Kenya that had placed Zuku at the top gaining over 23,000 clients to reach 175,433 has often called out service providers for their inequalities, these shortcoming often don’t see the light of the day.
SInce the announcement by the government that people shoudl work from home, many have been complaining about the unreliable internet services and thus Zuku, being the bigget provider followed by Safaricom will obviously take the wrath of complains.
@Zuku_WeCare I’ve been on hold on the phone for a lifetime, my internet is not working, I have classes I need to attend online and thanks to this shoddy service I’ve missed ALL my classes so far!
— kenya’s best export (@yohantcm) March 31, 2020
The complaints range frm slow speed, lack of internet, and poor customer sevirce.
Here, take a look at what people are saying:
