Equity Bank customer accuses lender of deducting loan he never took from his pension
Equity Bank Kenya has been thrust into the limelight over alleged fraudulent activities that have reportedly been going on at the bank for months and with no serious action being taken by the lender or the relevant authorities. The top-tier bank was badly trolled on social media after a Facebook user shared a shocking account of how her father’s Equitel line was used to borrow a loan of KSh 34,000 without his knowledge and then his pension deducted to pay the questionable debt.
In a viral Facebook post that sparked unprecedented backlash against Equity Bank, Lydia Mathia, who introduced herself as daughter of one of the seemingly many disgruntled customers, accused the giant lender and its employees of subjecting her aging dad to untold pain and suffering. “Some time early December (2018) our dad realised he was not able to use his Equitel pin. He called customer care and after unsuccessful resets, one of your (Equity’s) representatives advised him to go to his branch in Limuru and get his pin changed…He pays a visit to Equity Limuru branch. First point of contact is the customer Service desk. Dad is of course his respectful self. The bank official, not so much,” Mathia claimed.
Mathia’s father reportedly shared the problem he had with Equitel line with the bank and he was immediately told the line he was talking about was not his and that he should instead disclose to the bank where he got it from. “Kindly note this is a line that matches his Safaricom line, which he has had forever. Back and forth and they finally sort things out by renewing the SIM card,” Mathia said. And that was just the beginning of this particular customer’s troubles with the bank. Going by the detailed account of events given by Mathia, the old man’s worst nightmare was yet to come.
Mathia narrated when her father returned home from Limuru and inserted his renewed Equitel line, a series of messages he was not expecting started trickling in. “On getting home, Dad got a message that he had an outstanding loan of KSh 34,000 and then notifications for repayment with a deadline of December 27, 2018, started coming through, thick and fast as Jeff would say,” Mathia recounted. Feeling unsettled and confused by the rather strange loan, which he had absolutely no recollection of ever borrowing, the old man returned to the bank to seek answers. “He went back to the bank obviously emphatic that he had no such loan. The bank manager was exceptionally rude and liberally mistreated my dad till he wondered what he could possibly have done to offend the manager so much,” Mathia claimed. Read more: https://www.tuko.co.ke/